Client Satisfaction

Our track record speaks for itself. Scores of satisfied clients have contributed to our growth giving us some of the best client retention rates in the business. We believe there are many reasons for this: Our clients cite the quality of the partnerships we form with them, our integrity and our responsiveness, among other things, as factors that keep them working with us year after year. We're proud of our hard-earned reputation and invite you to read what our clients have to say.

Testimonials

“Our company, Capital Prosthetic and Orthotic Center, has been with the same insurance company for over twenty years. Recently, we consulted with Tom Paplaczyk with Strategic Business Services and he was able to put our company in a position to reduce our healthcare benefit costs by thousands of dollars, without changing carriers. Tom recommended an innovative approach utilizing a Healthcare Reimbursement Arrangement (HRA). We received an immediate savings of over 40%. All of this was accomplished without substantially changing our rich benefit plan we offer to our employees. We are looking to implement a Flexible Spending Account to enhance our employees' ability to save for healthcare expenses on a tax-favored basis as well. In addition to the savings, our company and our employees have responsive service from the Strategic Business Services staff.”

Lisa Crawford


“Strategic Business Services have provided our company and our employees with creative and innovative plan designs that have saved us thousands of dollars in benefit costs. Their ability to think out of the box has been phenomenal. The Cafeteria Plan tracking capability on the web and the debit card have benefited our employees greatly. In addition, Strategic Business Services referred us to a Safety Consultant, who assists us in meeting compliance requirements. They have been a pleasure to work with.”

Sincerely,

John B. Miller, President
The Cellar Lumber Company


“Allen Township in Union County, Ohio has had a working relationship with Tom Paplaczyk since 1992. During this period, Tom and his staff have provided our organization's employees and their families with prompt, professional service, and truly innovative benefit design consulting. We strongly feel that Tom and his organization are working for us as stewards of Allen Township, our employees and our constituents, the taxpayers of Allen Township. Tom has assisted us in managing the challenging area of Employee Benefits, and allowed us to offer benefits that equal or exceed our larger peers. His company's administrative capabilities and knowledge of products, plan designs and tax laws has allowed our township to save tens of thousands of dollars, last year alone! We highly recommend Tom and Strategic Business Services to you and your organization.”
Sincerely,

Ron Chapman, Trustee
Jack Rausch, Trustee
Dan Fancy, Trustee
Cande Brake, Township Clerk


  1. THANK YOU – for your patience.
  2. THANK YOU – for your knowledge.
  3. THANK YOU– for your commitment.
These new costs represent a tremendous savings – and we couldn't have done it without you ! As always, you are what customer service is all about.”

Jack, Owner
Kingsley Compression